Union supply inmate packages12/24/2023 Please ensure that the items you order are approved at your facility. Union Supply Direct is not responsible for refused items. All merchandise that was ordered in error, for any reason, can be exchanged for a $5.00 fee. All original boxes and packing material are required for any returned goods. For security reasons, we cannot accept any product that has left the facility. All products must come back to us directly from the facility. Non-food and hygiene items may be returned for a refund or replacement if the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Please check all your items upon receipt. Used or abused items cannot be returned, exchanged or refunded. All discrepancies will be corrected by Union Supply Group with replacement or reimbursement of funds. Any requests made after this date will not be honored. Returns and exchanges for unused items must be made within 30 days of delivery. Union Supply is not responsible for any items ordered in error. Discrepancies must be reported at the time of package receipt. The facility employee will verify the discrepancy and report all discrepancies to Union Supply. RETURNS: The incarcerated offenders will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. Damaged or defective food will be refunded. If any of these items are found to be missing, defective or damaged in shipping, please notify facility staff inventorying your package immediately. Used or abused items cannot be returned, exchanged, or refunded. All discrepancies will be corrected by Union Supply Group with reimbursement of funds. Deadline for all requests must be received prior to December 31, 2023. Returns and exchanges must be made within 30 days of delivery. The facility employee will verify the discrepancies and report all discrepancies to Union Supply. RETURNS: The incarcerated offender will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility.
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